Our policy

In this Health and Safety Policy, 'us' 'we' or 'our' means Resilience in Kids Pty Ltd ABN 31 622 672 404. We are committed to ensuring the health and safety of both our customers and our Resilience Coaches. Our Health and Safety Policy sets out how we do this.

Mandatory reporting

Our Resilience Coaches are mandatory reporters and if they suspect that any of the children in their workshops is experiencing child abuse or neglect they are required by law to report this to government authorities. In emergency or life-threatening situations coaches will call 000.


Walking bus

Where a walking bus service is offered between schools and workshops we commit to the following to ensure the safety of the children in our care:

  • We will only introduce a walking bus service where schools are located within reasonable walking distance of venues
  • We will apply a ratio of 1:6 when walking children between their school and the venue, i.e. 1 adult to a maximum of 6 children
  • We will always choose the safest route between venues and schools
  • We will always use pedestrian crossings to cross roads where these are available. Where these are not available we will always choose the safest place to cross
  • We will always keep an eye out ahead for potential dangers
  • We will expect children to comply with the following whilst using the walking bus service. These will be communicated to you prior to the first workshop so that you can reinforce them with your child.
    • When walking, children will hold hands, either with each other or with their Resilience Coach and/or other responsible adult
    • Children may also be asked to wear a brightly coloured item to make it easier for us to keep an eye on them
    • Children will listen to their Resilience Coach and/or other responsible adult at all times and follow simple instructions from them
  • We reserve the right to remove children who do not comply with these from the walking bus service.

If there is a change of plan and your child will not be making use of the walking bus it is important you let us know – please contact Susie Mogg at or on 0406 776 800

After school workshops:

  • We will choose a location within school grounds to meet children when the bell goes. We will communicate this to you before the first workshop so that you can tell your child
  • If your child is unable to find us at the agreed location, they should go to the school office and wait for us there. We will wait for 10 minutes in the agreed location before going to the office. If your child is not waiting for us at the school office, we will call you
  • We will never leave the school without your child or without knowing they are safe somewhere
  • With your permission, we will take a photograph of your child the first time we pick them up for security purposes. The photo will not be used for any other purpose, e.g. marketing, and will be deleted at the end of the term

Before school workshops:

  • In the morning, children will be dropped off in the school playground after their workshop has finished

Supervised play

Children will be given the opportunity to eat their afternoon tea and play before their after school workshop begins.

Children will be supervised eating their afternoon tea. This should be provided by you and should be nut free and in a labelled container. 

Leaving during a workshop

Should your child decide during the workshop that they no longer want to take part in it we will do all we can to try and encourage them to stay.

If your child is adamant that they want to leave, and there is nothing that we can do to encourage them to stay, we will call you and ask you to come and collect them.

Whilst we will do all we can to stay with your child whilst we wait for you to collect them, we have a responsibility to look after the other children in the workshop. So, from the moment your child leaves the workshop they will become your responsibility.

We strongly suggest that if your child is prone to leaving school, events, workshops, etc. part way through, you stay in your car outside for the duration of the workshop.

Pick-up after workshops

Before the workshops begin we will ask you to tell us who will be picking your child up from the workshops. We will also ask you to nominate a secondary collector. We will then only allow the child to leave with either of those specified adults.

If your plans change and you would like your child to be picked up by someone else, please let us know by contacting Susie Mogg at or on 0406 776 800 or by letting your child’s Resilience Coach know when you drop your child off.

If you have not let us know and someone else comes to pick up your child, we will call you before letting the child leave with that adult.


If your child is at risk of anaphylaxis it is your responsibility to do the following:

  • Let us know when you enrol your child that they are at risk of anaphylaxis and what their known allergens are
  • Provide us with regular health updates as required, e.g. if your child’s condition changes. Updates can be provided to Susie Mogg at on 0406 776 800
  • Ensure your child’s EpiPen is clearly labelled. Tell us where the EpiPen will be located when your child attends workshops and ensure it is in this location, e.g. in their school bag
  • Complete the form that is sent out to you as a means of giving us all the information we need to minimise the risk of your child being exposed to known allergens
  • Respond to questions about the information you have put on your form
  • Ensure your child’s EpiPen has not expired and is replaced if used. In need, we will always use your EpiPen in the first instance
  • Ensure your child’s ASCIA Action Plan for Anaphylaxis is stored with your child’s EpiPen
  • Communicate to your child what they need to do if they come into contact with a known allergen or appear to be experiencing an anaphylactic reaction

We are aware that anaphylactic reactions may occur in children where there is no history of known allergens. As such our Resilience Coaches are trained to deal with potential anaphylactic reactions regardless of whether your child has known allergens or not.


    Where we know a child has known allergens we will minimise the risk of the affected child’s exposure to these allergens by doing the following:

    • Ensuring your child’s Resilience Coach is fully briefed and has reviewed the form you complete
    • Implementing any actions you ask us to put in place
    • Informing the other parents of children at the workshop, so they can offer their support
    • Never offering food to children during workshops
    • Ensuring all Resilience Coaches have up to date first aid qualifications
    • Ensuring all Resilience Coaches watch the videos “Signs and symptoms of allergic reaction” and “EpiPen administration” on the allergy facts website annually
    • Locating your child’s medication at the start of the period they are in our care and ensuring this is kept close to hand
    • Ensuring there is a first aid kit at every workshop and that this has an up to date EpiPen in it
    • Ensuring Resilience Coaches have your emergency contact details
    • Supervising afternoon tea, to try and prevent children from sharing their food
    • Requesting that morning and afternoon tea is provided in a labelled container

    If your child experiences an anaphylactic reaction in our care, we will administer an EpiPen and call 000. We will then call you.

    First aid

    All our Resilience Coaches have up to date first aid qualifications and there will be a first aid kit at every workshop. They will administer first aid to your child in need. They will also seek emergency medical or dental treatment from a hospital or ambulance service in need

    Medical conditions

    If your child suffers from a medical condition that we would benefit from knowing about it is your responsibility to do the following:

    • Let us know what the medical condition is and provide us with regular health updates as required, e.g. if your child’s condition changes. Updates can be provided to Susie Mogg at or on 0406 776 800
    • Tell us if we need to administer any medicine to your child when they are in our care and ensure you provide clear instructions
    • Ensure your child’s medicine is clearly labelled
    • Tell us where it will be located when your child attends workshops and ensure it is in this location, e.g. in their school bag

    All of our first aid kits include an asthma puffer and Ventolin and our Resilience Coaches are trained to administer this.

    Incident reporting 

    Where an incident, illness, trauma or injury occurs during a workshop, parents will be immediately informed (in serious cases) or informed at the end of the workshop (in less serious cases).

    Risk assessment

    Before the first workshop, we will locate the fire extinguisher/blanket and find out what the emergency evacuation route and procedures are for every venue. These will be communicated to children at the start of the workshop. We will also perform a risk assessment, eliminating or coming up with a plan for managing identified risks.

    Resilience Coaches will continue to monitor any risks identified during the risk assessment and look out for new risks throughout the term.


    The health, safety and security of the children in our care and our Resilience Coaches is our number one priority. To help ensure this we will do the following:

    • Abide by the terms in this policy
    • Lock the door to the venue when workshops are taking place, so members of the public are unable to enter
    • Not allow children to go to the toilet during workshops – children will be given an opportunity to go to the toilet before the workshop begins
    • Ensure coaches have your emergency contact details programmed into their phone
    • Identify another location close to the location where the workshop is taking place where the coach and children can go in the event the venue they are running the workshop in becomes unusable, e.g. there is a flood or a fire
    • Apply a “run, hide, tell” approach in the event of a terrorist attack. Running involves getting as far away from the attack as quickly as possible. If you are unable to run, you should find good cover, hide, barricade yourself in and stay quiet. Telling means calling 000 as soon as you can
    • Ensure coaches stay inside with the children until it is safe to leave if there an event outside the venue, e.g. a dangerous storm

    In all cases, our coaches will stay with all children until they have all been collected by their parents/carers. 

    Child coaching


    1-1 child coaching will take place within the comfort of your own home. Resilience Coaches will need an uninterrupted space within your home to conduct the coaching.

    It is important that your home is a safe environment for our coaches, e.g. dogs are tied up.

    It is also important that you, or another of the child’s parents/carers, remain in the home whilst the coaching is taking place.

    Anaphylaxis and medical conditions

    It will be your responsibility to handle any medical issues that arise with your child during their coaching sessions, e.g. they have an anaphylactic reaction or require their asthma puffer.

    However, our Resilience Coaches will always have their First Aid kit with them and will be available to offer First Aid should this be required. All our First Aid kits contain an EpiPen and asthma puffer and Ventolin and our coaches can administer these in need.